The digital gastronomy guests already expect

The way guests enjoy services in hotels and resorts is changing rapidly. Today, digitalising the dining experience is not an option—it is an expectation. Guests want convenience, speed, and control, and expect to interact with the hotel’s offerings directly from their mobile.

A digital ordering service (mobile ordering) transforms the way guests consume while optimising hotel management and opening new revenue opportunities.

Mobile ordering: convenience, control, and autonomy 

With a digital platform, guests can:

• Browse the hotel’s full product and service catalogue at any time.

• Place orders for room service, bar, pool, or any hotel point of sale.

• Schedule orders for future times.

• Receive personalised suggestions and promotions, increasing the likelihood of upselling and additional spending.

This autonomy does not replace staff attention: it allows guests to choose when and how to interact, while the team focuses on delivering personalised experiences.

Tangible benefits for the hotel

• Higher average spend and upselling opportunities: clear and attractive visibility of offerings encourages additional consumption.

• Operational optimisation: orders are managed automatically, generating tickets and facilitating payments.

• Better guest experience: speed, convenience, and control combined with attentive, personalised service.

• Real-time data and control: monitor order volume, adjust menus, optimise prices, and identify improvement opportunities immediately.

Technology at the service of hospitality

Uplaan’s product module allows you to offer all your hotel or resort catalogues via mobile: from dining services to extras or merchandise. The platform manages orders, payments, and deliveries, and gives guests the option to request invoices or schedule future orders.

Digitalisation does not replace human interaction: it enhances it. By freeing the team from repetitive tasks, they can spend more time surprising, supporting, and caring for guests throughout their stay.

Practical cases

Hotels implementing mobile ordering report:

• 10–15% increases in average spend per guest.

• 10–15 minutes saved per order, freeing staff from administrative tasks.

• Higher guest satisfaction, reflected in better reviews and more repeat bookings.

Conclusion

Mobile ordering is no longer just a convenience: it is a strategic tool that improves guest experience, increases revenue, and optimises operations. Integrating digitalisation into the dining offer combines efficiency and hospitality, giving guests control and autonomy without losing personal touch.

Request a demo on our website or contact us via info@uplaan.com | +34 93 122 89 58.