We have
big plans

for your

hotel.

Uplaan allows your customers to access all resort experiences through a customized app, configurable in different languages. They can get information, book, and pay for all services, activities, and shows available, as well as respond to surveys or report issues.

But Uplaan is not just an app. It’s an integrated management platform for resorts and hotels & spas, connected to your PMS. It provides a control dashboard to manage all the information, work teams, task assignments, and automating recurring tasks.

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Breakfast in

your room

Ticket for

a show

A spinning

session

Rent

a car

Customer
Experience

Thanks to the personalized app for each hotel or resort, Uplaan allows your customers to enjoy a complete experience with easy access to your product and service catalog.

Experiencia del cliente hotel y resort app

View the full customer experience.

Reservations

With Uplaan, customers can reserve, prepay, or charge any service, activity, or show to their account in under a minute, whether it's a padel court, room service from their favorite resort restaurant, or a family beach concert.

Communications

Customers will have access to the resort's news and alert channel and can receive push notifications to stay updated. They can also report issues directly to the responsible team.

Rentals and Purchases

The resort’s product catalog will be available through the app, allowing customers to rent sports or beach equipment, purchase products from resort shops, and charge them to their account to pay at the end of their stay.

Feedback

Customers can respond to satisfaction surveys after completing activities within the resort, helping you gauge their level of satisfaction.

All your hotel & resort’s plans
in the customer’s pocket.

Enhance your customers’ experience for greater loyalty.

Increase the visibility of your offerings, streamline the sales process, and boost the number of guest transactions.

Grow your revenue with new products and services.

Optimize processes and increase team productivity.

Improve customer insights and gain greater control of your resort.

Management Platform

Uplaan is not just an app for the resort. It’s a platform linked bidirectionally to your PMS, allowing you to manage all the activities of the resort.

Offer New Activities and Services

Our reservation module ensures that all your service, activity, and show offerings are displayed on your customers' devices. You’ll have the autonomy to add, modify, or remove offers independently.

Schedule Shows

You can promote bookable events and shows through the app's main menu, where tickets can be sold and capacity controlled.

Explore the entire platform

Sell Products

We configure your product catalog to appear on all your customers' devices, allowing them to pay and request pickups or deliveries through the app.

Manage Tasks and Issues

Create, manage, and control tasks and incidents by assigning them to your work teams. You can automate recurring tasks.

Centralized Information

You can analyze your customers' activity using the indicators of your choice. The platform generates tables and charts to provide the data needed to improve resort management.

Communication

You can personalize the news section on the app’s menu, generate fixed alerts, and send push notifications segmented by customer type. You can also create surveys and schedule them to be sent after certain activities.

Experiencias

Management

for your customers.

for your hotel & resort.

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We Sync Uplaan
with Your PMS

Uplaan adapts to you. In just a few weeks, we will make the app available to your customers on the AppStore and PlayStore, customized with your brand design, logo, and corporate colors.

We will also implement the management platform, syncing it with your PMS. We will configure your resort’s facilities, services, products, activities, and information, so you won’t have to do anything. You’ll be able to update the platform as you add new facilities, services, events, or products.

We can fully integrate Uplaan or connect through your PMS APIs, enabling us to add specific functionalities directly to your usual management system. Uplaan also allows for bidirectional information transmission, so you can automatically upload the data registered by the platform to your PMS.

Contacto

From Request to Delivery: How to Improve Service Management with a More Visual and Efficient Workflow

More and more properties are offering guests a wider range of digital services during their stay: room service, take away, rentals, amenities, experiences or additional products. This evolution responds to a new reality: guests expect to access more services quickly and easily from their mobile devices, with the same convenience they experience when managing any other aspect of their daily lives. However, expanding the range of digital services creates an important challenge

Uplaan presents its new features for this season: more digitalisation, greater efficiency and a better guest experience

Digitalisation in the hotel sector continues to evolve at great speed. Until now, having a guest app already represented a competitive advantage. Today, the market demands going one step further: eliminating friction, automating processes and offering increasingly seamless experiences for both guests and internal teams. Over the past year, at Uplaan we have introduced new features designed precisely to respond to this evolution within the sector. Tools created to improve the

Housekeeping: The invisible engine that defines the guest experience

For years, the housekeeping department has been the operational heart of the hotel. It is the team that turns the sales promise into a tangible reality: an impeccable room waiting for the guest. And yet, there is an obvious paradox. Despite being the core of daily operations, it has historically been one of the least digitised departments. While other departments work with real-time data, in many hotels housekeeping management still relies on printed lists, manual updates and

We have big plans