Digitalisation in the hotel sector continues to evolve at great speed. Until now, having a guest app already represented a competitive advantage. Today, the market demands going one step further: eliminating friction, automating processes and offering increasingly seamless experiences for both guests and internal teams. Over the past year, at Uplaan we have introduced new features designed precisely to respond to this evolution within the sector. Tools created to improve the guest experience,...

For years, the housekeeping department has been the operational heart of the hotel. It is the team that turns the sales promise into a tangible reality: an impeccable room waiting for the guest. And yet, there is an obvious paradox. Despite being the core of daily operations, it has historically been one of the least digitised departments. While other departments work with real-time data, in many hotels housekeeping management still relies on printed lists, manual updates and constant calls...

For years, the traveller's experience has been associated almost exclusively with physical space: a nice room, well-maintained facilities and a privileged location. Today, that is still important, but it is no longer everything. Today's travellers are looking for something deeper to create those memorable experiences. They want to feel accompanied and valued in every interaction, from the first contact to after their departure. The experience is no longer defined solely by what is offered,...