A spa ca n be one of the main attractions of a property. Hydrotherapy circuits, massages, facials, rituals, saunas, Jacuzzis, wellness experiences… The offering can be extensive and has great potential to complement the guest's stay. However, having a good offering does not necessarily mean that its full potential is being realised in terms of sales. In many properties, guests know that a spa is available, but they do not always know exactly what they can book, which times are available or...

More and more properties are offering guests a wider range of digital services during their stay: room service, take away, rentals, amenities, experiences or additional products. This evolution responds to a new reality: guests expect to access more services quickly and easily from their mobile devices, with the same convenience they experience when managing any other aspect of their daily lives. However, expanding the range of digital services creates an important challenge for internal...

Digitalisation in the hotel sector continues to evolve at great speed. Until now, having a guest app already represented a competitive advantage. Today, the market demands going one step further: eliminating friction, automating processes and offering increasingly seamless experiences for both guests and internal teams. Over the past year, at Uplaan we have introduced new features designed precisely to respond to this evolution within the sector. Tools created to improve the guest experience,...