More and more properties are offering guests a wider range of digital services during their stay: room service, take away, rentals, amenities, experiences or additional products. This evolution responds to a new reality: guests expect to access more services quickly and easily from their mobile devices, with the same convenience they experience when managing any other aspect of their daily lives. However, expanding the range of digital services creates an important challenge for internal...

Digitalisation in the hotel sector continues to evolve at great speed. Until now, having a guest app already represented a competitive advantage. Today, the market demands going one step further: eliminating friction, automating processes and offering increasingly seamless experiences for both guests and internal teams. Over the past year, at Uplaan we have introduced new features designed precisely to respond to this evolution within the sector. Tools created to improve the guest experience,...

For years, the housekeeping department has been the operational heart of the hotel. It is the team that turns the sales promise into a tangible reality: an impeccable room waiting for the guest. And yet, there is an obvious paradox. Despite being the core of daily operations, it has historically been one of the least digitised departments. While other departments work with real-time data, in many hotels housekeeping management still relies on printed lists, manual updates and constant calls...